Technical Support for the CloudBerry Backup is now community-based only
Beginning on May 1st, 2023, MSP360 discontinued providing technical support via our support ticket system for standalone version of the CloudBerry Backup product, and CloudBerry Backup customers are now eligible for community-based support only.
Any customers who purchased or renewed support maintenance licenses before May 1st, 2023 will continue to be eligible for support for the CloudBerry Backup product installations where such maintenance license is assigned, until its expiration date. The maintenance licenses purchased or renewed after May 1st, 2023 will cover only the free product upgrades.
If you have any issues or questions about the CloudBerry Backup product, and if you do not have a valid maintenance license or you have purchased or renewed your maintenance after May 1st, please proceed to our community forum and start a new discussion in the "CloudBerry Backup" category.
If you need standard or premium technical support, we encourage you to consider switching to our Managed Backup solution, which has basic technical support included. Please feel free to reach out to our Sales Team for further inquiries and details.
Please refer to “Priority Definitions and Response Time SLA” section in our Customer Support Reference Guide for more information about the standard and premium support tiers for our Managed Backup solution.