Freeware Activation Error

Situation

You tried to activate the software but received a "Freeware request failed" error.

Solution

First, make sure you specified the correct email address. If the error persists, the most simple solution is to try another email address. If you still receive the same response, proceed as follows:

1. In the activation window, click Offline Activation.
2. Click 1. Send Request.
3. Enter your email address, then click Generate Service Key.
4. Once you the activation key arrives to your inbox, in the activation window, click Offline Activation.
5. Click 2. Activate.
6. Paste the activation key into the text field.
7. Click Activate.