Article ID: kb00178Last Modified: 09-Oct-2026

An Error Occurred While Trying To Communicate with VSS Writer (code 2411)

Situation

A backup plan terminates with the following error: VSS error. An error occurred while trying to communicate with VSS writer

Solution

  1. Open the registry editor (in the command prompt, type Regedit).
  2. Navigate to Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet ->Services ->VSS.
  3. Right-click Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services ->VSS, then select Permissions....
  4. In the Permissions dialog box, click Advanced.
  5. Take ownership of the selected key and its subkeys: click the change link next to the Owner caption, select the currently logged-in user, e.g., Administrator, select Replace owner on sub-containers and objects checkbox, then click Apply/OK.
  6. Navigate to Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services -> VSS -> Settings key.
  7. Delete the MaxXmlDocumentSizeMB value.
  8. Export the key Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services ->VSS to a .reg file.
  9. Delete Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services -> VSS key entirely.
  10. Import the previously created .reg file.
  11. Restart the Volume shadow copy service.
  12. Run the backup plan again.