Article ID: kb00178Last Modified: 22-Aug-2024
An Error Occurred While Trying To Communicate with VSS Writer (code 2411)
Situation
A backup plan terminates with the following error: VSS error. An error occurred while trying to communicate with VSS writer
Solution
- Open registry editor (in the command prompt, type Regedit).
- Navigate to Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet ->Services ->VSS.
- Right-click on Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services ->VSS, then select Permisssions...
- In the Permissions dialog box, click Advanced.
- Take ownership on the selected key as well as subkey: click change link near Owner caption, select current interactively logged in user e.g. Administrator, select Replace owner on sub-containers and objects checkbox, then click Apply/OK.
- Navigate to Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services -> VSS -> Settings key.
- Delete MaxXmlDocumentSizeMB value.
- Export key Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services ->VSS to .reg file.
- Delete Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services -> VSS key entirely.
- Import previously created .reg file.
- Restart Volume shadow copy service.
- Run the backup plan again.