Article ID: kb00178Last Modified: 09-Oct-2026
An Error Occurred While Trying To Communicate with VSS Writer (code 2411)
Situation
A backup plan terminates with the following error: VSS error. An error occurred while trying to communicate with VSS writer
Solution
- Open the registry editor (in the command prompt, type Regedit).
- Navigate to Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet ->Services ->VSS.
- Right-click Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services ->VSS, then select Permissions....
- In the Permissions dialog box, click Advanced.
- Take ownership of the selected key and its subkeys: click the change link next to the Owner caption, select the currently logged-in user, e.g., Administrator, select Replace owner on sub-containers and objects checkbox, then click Apply/OK.
- Navigate to Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services -> VSS -> Settings key.
- Delete the MaxXmlDocumentSizeMB value.
- Export the key Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services ->VSS to a .reg file.
- Delete Computer -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Services -> VSS key entirely.
- Import the previously created .reg file.
- Restart the Volume shadow copy service.
- Run the backup plan again.