Products: Managed Backup (Web), Microsoft 365 / Google Workspace Backup
Article ID: kb00294Last Modified: 20-Dec-2024
Domain Cannot Be Synchronized due to Large Number of Users (code 3529)
Situation
A domain synchronization failed with the following warning message:
The M365/Google Backup system cannot automatically add such a large number of users at once. Please contact the support team for assistance (Code: 3529)
Only users already added to the backup are synchronized.
Cause
By design, the Microsoft 365/Google Workspace Backup system cannot automatically add more than 20,000 users at once.
Solution
You should contact the support team to request permission for a full domain sync, allowing all users to be backed up. Only users already added to the backup will be synchronized until this permission is granted.