Products: Managed Backup (Web), Microsoft 365 / Google Workspace Backup
Article ID: kb00287Last Modified: 16-Oct-2026

IMAP Access Disabled

Situation

A restore task for Microsoft 365/Google Workspace Backup fails with the IMAP access is disabled for your domain. Please contact your domain administrator for questions about this feature warning in the Backup Status column (as observed in the Microsoft 365/Google Workspace Backup Dashboards or in the post-backup email report).

Cause

This warning message from the Microsoft 365/Google Workspace Backup Dashboards (or email report) means that IMAP is turned off for the tenant containing the domain or not enabled in Gmail settings.

Solution

To enable IMAP for your domain users, follow these steps:

  1. Turn IMAP on for your tenant
  2. Enable IMAP in Gmail Settings

Turn IMAP on for Your Tenant

Refer to the Google documentation for instructions on how to turn IMAP on for your environment.

Enable IMAP in Gmail Settings

  1. Open Gmail.
  2. At the top right, click Settings, and then See all settings.

  1. Click Forwarding and POP/IMAP.
  2. Next to IMAP access, select Enable IMAP.

  1. Save the changes. Refer to the Google documentation for more information.