Gathering Detailed Logs

Low level logs might not contain all information required to resolve the issue. In these cases, it might be necessary to troubleshoot with more detailed logs. In this case MSP360 Support Team representative can ask you to send logs with High/Debug log level.

Change Logging Level in Management Console

This method is intended for providers only.

1. In the Management Console, select Computers or Backup > Computers tab (Or Computers > Remote Management tab if you are using the classic user experience).

2. Expand action menu (three dots) next to the computer you want to change logging level for, then select Edit > Edit Options.

3. Open Logging tab, then select logging level

Available settings depend on the operating system of the computer

Change Logging level with Backup Agent

Windows Backup Agent GUI

1. Open Managed Backup Agent.
2. Click Tools > Options.

3. Select Logging tab.
4. Change logging level.

Windows CLI

1. Open the Command Line Interface
2. Change your current folder to the folder where Backup Agent is installed. For example:

cd "C:\Program Files\MSP360\Online Backup"

3. Enter the command to change the logging level. For example, setting the logging to high:

cbb option -logging high

Linux and macOS

Using Backup Agent GUI

1. Open Managed Backup Agent.
2. Click Settings.

3. Select Advanced tab.
4. Change logging level under Logging > Mode.

Change Logging Level Using Terminal

You can use these commands in Terminal to change the logging level. Note that commands vary depending on the system you use (Linux/MacOS), product version and product name. You also need to specify whether you need high or debug level logs using the parameter High or Debug.

For Linux

"/opt/local/Online Backup/bin/cbb" option -set logging -mode High

For macOS

"/Applications/Online Backup.app/Contents/MacOS/cbb" option -set logging -mode High