Saving Diagnostic Logs from MSP360 Backup Locally

In some cases, diagnostic information from the software can’t be sent to the MSP360 Support Team automatically due to connection-related issues. In such situations, diagnostic information can be collected manually.

Savings logs locally from Windows

Using the GUI

In the MSP360 Backup Agent, click Tools, then select Diagnostic.

In the dialog window, click Save Diagnostic Logs in the bottom right, then specify the location to save the archive with diagnostic information.

Using Command Line Interface

Open the elevated command prompt to create a diagnostic information archive. Use the following commands:

cd {Backup software installation directory}
cbb saveLog -p %userprofile%

You can use any reachable local destination instead of %userprofile%. For example:

cd "C:\Program Files\MSP360\Online Backup"
cbb saveLog -p C:\Logs\

Savings logs locally from macOS and Linux

Using the GUI

In the MSP360 Backup Agent, select Feedback.

Then select Open logs in Folder.

Once the folder containing the logs is opened, you can copy them into a compressed folder to send to Support via email or upload them to a file share of your choice (Google Drive, Dropbox, OneDrive, etc.) and send the link to download via email.

Using the Terminal

The logs can also be saved locally via Terminal for both Linux and macOS computers using the following command:

Linux

"/opt/local/Online Backup/bin/cbb" saveLog -p ~

macOS

"/Applications/Online Backup.app/Contents/macOS/cbb" saveLog -p ~

The archive file will be placed in the home directory of the user currently logged in. It can then be shared with Support via email or File share