Changing the backup plan permissions for Linux and macOS

Situation

In certain situations, permissions required to access the files included in the backup plan are not granted to MSP360 Backup software.

To grant the permissions required to complete the plan, use one of the commands listed below:

For Linux:

sudo chown root:root /opt/local/Online\ Backup/OWNER-ID/plans/*

For macOS:

sudo chown root:wheel /Library/Application\ Support/Online\ Backup/OWNER-ID/plans/*

In the Managed Backup software, make sure to specify the correct Owner ID. It can be found in the following directory:

Computer/opt/local/Online Backup

Copy the Owner ID and run the corresponding command.

For Linux:

sudo chown root:root /opt/local/Online\ Backup/00000000-0000-0000-0000-000000000000/plans/*

For macOS:

sudo chown root:wheel /Library/Application\ Support/Online\ Backup/00000000-0000-0000-0000-000000000000/plans/*