Cannot Access Some Data on macOS
Situation
Starting with macOS Mojave, as well as in later macOS updates (including some updates backported to earlier versions), access to certain personal data is restricted. As a result, MSP360 (formerly CloudBerry) Backup for macOS may be prevented from accessing this data unless the required permissions are granted.
Solution
- Open the system security settings in Launchpad > System Preferences > Security & Privacy > Full Disk Access.
- Click +.
- Select MSP360 Backup in the apps pane.
- Once MSP360Backup is selected, close the window, then continue using MSP360 Backup.
Full Disk Access on macOS
When configuring Full Disk Access on macOS, you may also consider deploying it centrally using an MDM (Mobile Device Management) solution.
Full Disk Access permissions can be rolled out via a Privacy Preferences Policy Control (PPPC) profile. This allows administrators to pre-approve the required permissions and distribute them automatically to managed devices.
The exact configuration steps may vary depending on the MDM solution used. However, most modern MDM platforms support deploying PPPC profiles for granting Full Disk Access to approved applications.
Refer to your MDM provider’s documentation for detailed instructions on configuring and deploying a PPPC policy.