Storage Account Is Not Specified (code 1012)

Situation

A backup or restore plan failed with the following error message: Storage Account is not specified (code 1012)...

Cause

This error occurs when the storage account previously assigned to a company/user is no longer available for the backup plan, and the Backup Agent cannot access this destination to perform backups.

How to Handle This Issue

1. Accidental Removal: If the storage account was removed by mistake:

   • Verify whether the storage account still exists and you have access to this storage account.
   • Add this storage account again (Managed Backup or MSP360 Backup)
   • Assign the account again to the company/user (Company in Managed Backup or User in Managed Backup).
   • Start the affected backup plan manually (Managed Backup or MSP360 Backup)

2. Intentional Removal: If the storage account was removed intentionally:

   • Edit the affected backup plan to select a different storage account for future backups.
   • If you still have access to the removed storage account, review any unnecessary backups and delete them if they are no longer needed.

You can use the MSP360 Explorer (https://www.msp360.com/explorer/), our cloud file manager, to delete any unnecessary backups manually. Refer to MSP360 Explorer documentation for details.