Files in Long-term Storage Were Detected (code 1532)

Situation

A backup plan finishes with the following error: Files in long-term storage were detected. Current generation files were detected in long-term storage

Cause

This error appears in cases where some files required to be in hot access tiers are in long-term storage (for example, S3 Glacier-Flexible Retrieval storage class). This usually happens due to the lifecycle policy settings, when data is moved to the long-term tiers automatically after the specified retention period.

In the case of Forever Forward Incremental, the Synthetic Full mechanism is used to rebuild a full backup. Synthetic Full cannot work with data located in long-term storage. Therefore, Forever Forward Incremental is not supported if some data is in long-term storage.

Solutions

If you want to continue using long-term storage:

• Change your backup plan schedule from "Simple" (Forever Forward Incremental) schedule to "Advanced" (Recurring).

If you are ready to change your backup storage destination:

• Replace the existing storage destination with with a tier that supports Synthetic Full, then force a full backup in the backup plan.

Edit Backup Plan Schedule

To edit an existing backup plan schedule:

1. On Computers select Remote Management if you use the legacy main menu, or open Backup > Computers page in the new main menu.
2. Find the required computer, then click the Configure icon in the Backup Plan Status column.
3. On the side panel, expand the plan you want to edit, then click Edit.
4. Proceed to Schedule step to change the schedule.
5. Once you have made the required changes, click Save.

Edit Backup Destination

To edit the backup destination for a backup plan:

1. On Computers select Remote Management if you use the legacy main menu, or open Backup > Computers page in the new main menu.
2. Find the required computer, then click the Configure icon in the Backup Plan Status column.
3. On the side panel, expand the plan you want to edit, then click Edit.
4. Proceed to Where to Back Up step to change the existing backup destination to the destination where the data will not be moved to long-term storage. Confirm your selection.
5. Once you have made the required changes, click Save.

How to Force a Full Backup

To force a full backup after changing the storage destination:

• Expand actions to force full backup for the backup plan: