An unknown error occurred (code 1952)

Situation

A backup or restore plan failed with the following error message:

Cause

This error occurs when the actual root cause of the problem is unknown and the product was not able to identify what exactly happened. In this case, it is important to investigate the specific issue the customer encountered to figure out what exactly caused the issue and how to address it.

How to Handle This Issue

1. Set the logging to High and try to reproduce the issue, if that is an option. This would be very useful for the investigation.
2. Report the issue by creating a ticket on our Support Portal.
3. Send the logs to the support team and add "Logs for ticket #xxxxxxxx" where xxxxxxxx is the number of the ticket you created in step 2.

Change Logging Level

1. Open Backup Agent and click Tools.
2. In the horizontal bar, click Options.

3. In the Options property box, switch to the Logging tab.

On this tab, you can enable the application to maintain activity logs, set the logging level to high, as well as specify a directory for storing these logs.