Data Size Limit Exceeded

Situation

Managed Backup displays issues related to the data size limit during data upload (in some cases, during data restore) that look similar to the ones below:

2020-01-15 05:05:08,702 [SERV] [1] WARN  - Data size limit exceeded.
2020-01-15 05:05:08,703 [SERV] [1] WARN  - You have exceeded your quota of 250.0 GB specified in your package. Contact your service providers for more details

2020-01-14 21:15:03,142 [PL] [1] WARN  - File \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy109\priority\backup\system\reports\specialreport.docx size 1.3 MB exceeded size limit 36.5 GB. Datasize already added to backup: 54650727864

These warnings can be found in reports, backup history, and product logs.

Cause

A Backup Storage limit which is applied to either this specific user (User storage limit or an entire company (Company Storage limit would have been exceeded during the current backup plan run

Checking the amount of backup storage used

You can check the total amount of backed-up data stored by the user in a certain storage account using either Backup Agent or the Management Console.

Using Backup Agent

1. Open Backup Agent.
2. Switch to the Welcome tab. The total amount of backed-up data is displayed in the Used Space field.

Using the Management Console

1. Open the Management Console.
2. In the Reporting menu, select Storage Usage.

To make sure that the reported data size is valid and up-to-date, you may run a consistency check for the required storage account.

Using Backup Agent

1. Open Backup Agent.
2. In the application menu, select Edit Storage Accounts.
3. Select the storage account you want to run a consistency check for, then click Run Consistency Check.

Using the Management Console

1. Open the Management Console.
2. Open the Computers > Remote Management page if you use the legacy main menu, or the Computers or Backup > Computers page in the new main menu.
3. Find the required instance, then click the Configure icon.
4. Select Show Plans if you use the legacy menu.
5. Click + (legacy menu) or +Add new Plan if you use the new main menu, then select Consistency check.

6. Specify the consistency check parameters.

Solution

To resolve the data limit issues, consider the following approaches:

Review the storage limits

1. Open the Management Console.
2. In the Storage menu, select Storage Limits.

These limits only affect the users or companies they are assigned to (you can think of them as tariffs). Review the limits and consider increasing the ones which are assigned to particular users to let the backup plans finish successfully. Otherwise, consider creating and assigning a new storage limit with a more generous data cap. Alternatively, you can set the limit to Unlimited to resolve the issue with backup size.

You can assign these storage limits to a user or to a company.

User Storage Limit

1. In the Users menu, select Users.
2. Find the required user, then click Edit.
3. At the bottom, find the required backup destination, then click Edit.

Company Storage Limit

Check whether there is a separate Company Storage Limit for the user with the data size limit error.

1. Open the Management Console.
2. In the Users menu, select Companies.
3. Click Edit.