Invalid username or password


When trying to sign into MBS desktop agent, the following error pops up:

This is because the username and password are taken from the Admin section rather than the Users. However there might be username or password mistype (double check your data).


All MBS users should be either created or approved (when using AD bridge) through the Users section as displayed below:

Contact Us

In case of you have any questions, you can contact us by creating a Support Portal ticket at portal.