TCP Ports Configuration

The Managed Backup Service employs a distributed architecture as it's displayed below. The functionality of the system relies on the uninterruped flow of communication between its parts.

In case a backup client is situated behind a NAT, Proxy or Firewall, ensure that the client is able to communicate with the resourses listed below.

IP addresses and ports associated with Management Console:

3.216.171.162:443
3.216.236.203:443
52.5.40.159:443
52.6.7.137:443
52.20.40.101:443
18.197.126.202:443 (the European Union for remote management)
18.216.238.135:443 (the United States for remote management)
13.236.247.175:443 (the Asia-Pacific region for remote management)

Access to the following Internet resources must be allowed:

*.cloudberrylab.com
*.msp360.com

Endpoints associated with the cloud storage provider:

The following executables in the antivirus should be whitelisted:

  • Online Backup.exe
  • CBBackupPlan.exe
  • Cloud.Backup.Scheduler.exe
  • Cloud.Backup.RM.Service.exe
  • cbb.exe
  • CloudRaService.exe
  • CloudRaSd.exe
  • CloudRaCmd.exe
  • CloudRaUtilities.exe
  • Connect.exe (formerly Remote Desktop.exe)
  • uninst.exe