TCP Ports Configuration

The Managed Backup Service employs a distributed architecture as displayed below. Functionality of the system relies on the uninterruped flow of communication between its parts.

In case a service (including Backup Agent, RMM Agent, Managed Connect, etc.) is situated behind a NAT, Proxy or Firewall, ensure that the client is able to communicate with the resources listed below.

IP addresses and ports associated with Management Console

Enable outgoing HTTPS connections (port 443) to the following IP addresses: 52.6.7.137 (MBS web site) 3.216.171.162 (Load balancing for MBS web services) 3.216.236.203 (Load balancing for MBS web services) 54.243.221.133 (MBS settings and authentication server) 52.5.40.159 (MBS backup and notification services) 52.20.40.101 (MBS remote management services for agents) RMM Agent specific: 23.22.223.86 (RMM services) 54.145.115.71 (RMM services) 44.199.146.63 (RMM services) 50.16.110.45 (RMM services) Connect Agent specific: 18.197.126.202 (European Union) 18.216.238.135 (United States) 13.236.247.175 (Asia-Pacific)

IP addresses and ports for storage account management

If you host your own storage services, it should be open for connection from the following IP addresses:

13.216.59.239 50.17.232.163 54.198.147.76 34.205.42.26 54.83.27.124 3.230.30.31 (Data cleanup service)

Access to the following Internet resources must be unrestricted:

• .cloudberrylab.com

• .msp360.com

• .mspbackups.com

Endpoints associated with the cloud storage providers:

• Amazon Web Services
• Azure: according to the Azure container's URL
• BackBlaze
• Wasabi

The following executables should be whitelisted in local antivirus for Backup for Windows:

• Online Backup.exe (or customized executable name corresponding to your "Product Name" set in branding options)

• CBBackupPlan.exe

• Cloud.Backup.Scheduler.exe

• Cloud.Backup.RM.Service.exe

• cbb.exe

• CloudRaService.exe

• CloudRaSd.exe

• CloudRaCmd.exe

• CloudRaUtilities.exe

• Connect.exe (formerly Remote Desktop.exe)

• uninst.exe

The following Backup for Linux processes should be whitelisted in local antivirus:

• cbbWorker
• cbbCommandLine
• cbbLocalManagement
• cbbGUI
• cbbWebAccess
• cbbRemoteManagement
• cbbSessionAccess
• cbbCommandLineV2

The following Backup for macOS processes should be whitelisted in local antivirus:

• cbb
• cbbGUI
• cbbLocalManagement
• cbbRemoteManagement
• cbbSessionAccess
• cbbV2
• cbbWebAccess
• cbbWorker