TCP Ports Configuration

The Managed Backup Service employs a distributed architecture as displayed below. Functionality of the system relies on the uninterruped flow of communication between its parts.

In case a service (including Backup Agent, RMM Agent, Managed Connect, etc.) is situated behind a NAT, Proxy or Firewall, ensure that the client is able to communicate with the resourses listed below.

IP addresses and ports associated with Management Console:

3.216.171.162:443 (load balancing EC2 instance for MBS web service)

3.216.236.203:443 (load balancing EC2 instance for MBS web service)

52.5.40.159:443 (MBS settings and authentication server)

52.6.7.137:443 (MBS web site)

52.20.40.101:443 (MBS web service that provides Backup agent software APIs)

54.243.221.133:443 (MBS identity service)

54.243.221.133:443 (MBS settings and authentication endpoint)

52.5.40.159:443 (MBS console endpoint)

52.20.40.101:443 (MBS endpoint for remote management)

18.197.126.202:443 (the European Union region for remote management)

18.216.238.135:443 (the United States region for remote management)

13.236.247.175:443 (the Asia-Pacific region for remote management)

54.240.65.175 (SES endpoint used for email notifications delivery)

54.240.65.176 (SES endpoint used for email notifications delivery)

50.19.243.6 (MSP360 SMTP server involved in email notifications delivery via SES)

Access to the following Internet resources must be unrestricted:

• .cloudberrylab.com

• .msp360.com

• .mspbackups.com

Endpoints associated with the cloud storage providers:

• Amazon Web Services
• Azure: according to the Azure container's URL
• BackBlaze
• Wasabi

The following executables should be whitelisted in local antivirus for Backup for Windows:

• Online Backup.exe (or customized executable name corresponding to your "Product Name" set in branding options)

• CBBackupPlan.exe

• Cloud.Backup.Scheduler.exe

• Cloud.Backup.RM.Service.exe

• cbb.exe

• CloudRaService.exe

• CloudRaSd.exe

• CloudRaCmd.exe

• CloudRaUtilities.exe

• Connect.exe (formerly Remote Desktop.exe)

• uninst.exe

The following Backup for Linux processes should be whitelisted in local antivirus:

• cbbWorker
• cbbCommandLine
• cbbLocalManagement
• cbbGUI
• cbbWebAccess
• cbbRemoteManagement
• cbbSessionAccess
• cbbCommandLineV2

The following Backup for macOS processes should be whitelisted in local antivirus:

• cbb
• cbbGUI
• cbbLocalManagement
• cbbRemoteManagement
• cbbSessionAccess
• cbbV2
• cbbWebAccess
• cbbWorker