Machine Duplicate After Deep Instinct (D-Client) Installation

Situation

The machine with D-Client (Deep Instinct Agent) installed from the Deep Instinct Console is duplicated in the Management Console.

Cause

The occurrence of this error means that the Deep Instinct Agent was installed in the Deep Instinct console. In some cases, this may cause the duplication of the machine.

Solution

The easiest way is to uninstall the Deep Instinct Agent in the Deep Instinct Console, check whether uninstallation is successful, and then install Deep Instinct again in the Management Console.

1. Navigate to Deep Instinct Management Console > Assets > Device List > Device details: %your device%
2. Select Devices > Actions > Uninstall D-Client

3. Check whether the D-Client is really uninstalled: navigate to Deep Instinct Management Console > Assets > Device List > Device details: %your device%.

If you see the Uninstalled deployment status, you can start to install Deep Instinct Agent.

Install Deep Instinct Agent in Managed Backup

Deep Instinct requires licensing. One Deep Instinct license is required for every computer where you are planning to use Deep Instinct. A 15-day trial is available once for every computer. To install the Deep Instinct agent instance on a computer, proceed as follows:

• New user experience (new main menu)

1. Open the Management Console.
2. In the Computers or RMM menu, select the required computer. The computer must be online.
3. In the Deep Instinct column, click Install.

The installation is performed in silent mode; no interaction is required. Once the installation is complete, the Deep Instinct agent information appears in the Deep Instinct column. For more details, refer to the Deep Instinct chapter of Managed Backup documentation

Classic user experience (legacy menu)

1. Open the Management Console.
2. In the Computers menu, select Remote Management.
3. Find the required computer, then click the gear icon. The computer must be online.
4. Select Install Deep Instinct.
5. Accept terms and conditions, then click Continue to start silent installation.

The installation is performed in silent mode; no interaction is required. For more details, refer to the Deep Instinct chapter of Managed Backup documentation

Create Deep Instinct Account

A Deep Instinct account for the Deep Instinct management console can be created for the logged-in provider or for a logged-in administrative account that has the Deep Instinct permission.

1. Open the Management Console.
2. In the Computers or RMM menu, select the required computer where you want to add a Deep Instinct account. The computer must be online, and Deep Instinct Agent should be installed. The Deep Instinct account will be created for the logged-in provider or administrative account.
3. In the Deep Instinct column, click the Deep Instinct icon.

4. Click Create Account.

5. Copy and save the created Deep Instinct account credentials, then select I have saved my credentials and have access to the specified email address check box. Navigate to the Deep Instinct management console using the Go to Deep Instinct button and complete your account settings (SMTP Settings). Your Deep Instinct credentials are sent to the email address of the logged-in account.

You cannot change the provided password. Use it as the Uninstall Password to uninstall D-Clients locally. If you need to change the passwords, please contact our sales team.