User Limit Exceeded (code 1503)

Situation

A backup plan fails with the following error: User storage limit exceeded (code 1503).

Cause

The specified storage limit for a user's backup destination has been exceeded.

Solutions

Change Storage Limit for a User

To modify the storage limit for a specific user, follow these steps:

1. Open the Management Console.
2. In Organization menu, select Users.
3. In the user list, find the user for whom you want to change the storage limit and click on their name.
4. On the Backup Destinations , locate the backup destination for which you want to adjust the storage limit, then click the edit icon next to the storage limit.

5. Adjust the storage limit as needed and save your changes.

Change Backup Destination for the User and Set a New Storage Limit

To change a user's backup destination and apply a new storage limit (optional):

1. Open the Management Console.
2. In Organization menu, select Users.
3. In the user list, find the user whose backup destination and storage limit you want to change, then click on their name.
4. In the Backup Destination tab, click + Add New.

5. Select a backup destination from the available list or create a new destination using the link in the top banner. To set a storage limit, select it from the list of existing limits. If you need to create a new limit, refer to the Storage Limits for Users chapter of the Management Console help documentation.
6. Click Add and save your changes.

Delete User's Backup Data

If the backup data for a user is no longer needed, you can delete it in bulk. To do this:

1. Open the Management Console.
2. In Organization menu, select Users.
3. In the table, find the user whose backup data you want to delete. Expand the actions menu at the end of the user entry, then click the deletion icon.
4. In the Delete User dialog box, select the Delete backed up data only option.

5. Click Delete.