Updating MSP360 Products for Windows
Situation
MSP360/CloudBerry Lab product updates for Backup, Explorer, Drive, or Connect (formerly Remote Desktop / Remote Assistant) are recommended as new versions are released for fixes, new features, or compliance with the product lifecycle:
https://www.msp360.com/ProductLifecycle.aspx
Solution
Refer to the section corresponding to the product you need to update to find specific update instructions:
- MSP360 Backup Backup Agent / CloudBerry Backup
- Backup Agent
- CloudBerry Backup
- CloudBerry Explorer
- CloudBerry Drive
- CloudBerry Remote Desktop
Backup for Windows
Managed Backup Agent
Update Backup Agent using Management Console Downloads tab.
If the latest release has not yet been generated in your portal, please make sure to click the button “Get Sandbox Latest” to do that:
The sandbox build is initially not public, and will not be automatically rolled out to end users. An MSP administrator can test the build on a test environment before making it publicly available for all managed users.
We generally recommend keeping the options “Enable Sandbox” and “Allow Automatic Update” enabled. The former ensures that the updated builds are firstly generated non-publicly before getting approved by an MSP administrator for public rollout, while the latter allows the public build to be installed remotely and automatically across the machines of all managed users:
If automatic updates are not enabled, please use the “Force Update” button on the “Remote Management” page of your MBS web-console for the machines with outdated Backup software builds:
In case this is not possible, download the updated build from the “Downloads” tab and transfer the installation file to the machine that needs to be updated. You can install the update directly on top of the older version, your settings will be preserved.
Please note that the VM Edition of the Backup software uses a separate Backup software build.
In order to check the Backup software edition you are currently using, please navigate to Main Menu -> Help -> About.
For reference, the VM Edition appears like this:
Other (non-VM) editions of the Backup software are indicated by their corresponding names, such as Desktop/Server or Ultimate:
Also please note that during the Backup software update procedure, no backup or restore plans should be running, otherwise they will be forcefully interrupted.
Standalone Backup for Windows
Standalone Backup software can be updated by using Check for Updates button in the Main Menu -> About, or in the "Tools" section as seen below:
Alternatively, you can perform an update by downloading the latest version of the Backup software from the MSP360 official website:
https://www.msp360.com/download.aspx?prod=cbbbm&p=backup
Please note that the VM Edition of the Backup software uses a separate Backup software build that can be downloaded here:
https://www.msp360.com/download.aspx?prod=cbvm2&p=backup
In order to check the Backup software edition you are currently using, please navigate to Main Menu -> Help -> About (an example below is for the Ultimate Edition).
You can install the update directly on top of the existing version, your settings will be preserved.
Last but not least, please note that during the Backup software update procedure, no backup or restore plans should be running, otherwise they will be forcefully interrupted.
CloudBerry Explorer
The recommended method to update your CloudBerry Explorer is to use the Check for updates option in the Help tab:
If that is not possible, you can download the latest version of Explorer using the links below and install the updated version manually:
| Storage | URL |
|---|---|
| S3 & Glacier | https://www.msp360.com/download.aspx?prod=cbes3free |
| Microsoft Azure | https://www.msp360.com/download.aspx?prod=cbazure |
| Google Cloud | https://www.msp360.com/download.aspx?prod=cbglfree |
| OpenStack | https://www.msp360.com/download.aspx?prod=cbosfree |
CloudBerry Drive
The recommended method to update your CloudBerry Drive installation is to use the Check for updates options in the Drive application tray menu:
If it is not possible, you can download the latest version of the software here:
https://www.msp360.com/download.aspx?prod=cbdrive
Once you downloaded it, install it manually. This will update your installation to the latest version while preserving your settings.
Connect
The recommended method to update the Connect software is to utilize Check for updates option in the main menu:
If that is not possible, you can download the latest version installation file here:
https://www.msp360.com/download.aspx?prod=cbra
And install the newer version manually. This will upgrade your existing installation while keeping your configuration.