Updating MSP360 Products

Situation

MSP360 (formerly CloudBerry Lab) product updates for Backup, RMM, Explorer, Drive, or Connect (formerly Remote Desktop / Remote Assistant) applications are highly recommended, as new versions are released to introduce new features and fixes, as well as for compliance with our product lifecycle.

Solutions

Refer to the section corresponding to the product you need to update to find specific instructions:

• MSP360 (formerly CloudBerry Lab) Backup software:
  • MBS Backup agent software
  • MSP360 Backup standalone software
• MSP360 RMM
• MSP360 Explorer
• MSP360 Drive
• MSP360 Connect (formerly Remote Desktop / Remote Assistant)

Backup Software

Managed Backup Agent Software

You can update Backup Agent using the Management Console "Downloads" tab.

• If you are using the classic user interface of the Management Console (see "Classic User Experience"), and the latest software release has not yet been generated, make sure to click the “Get Sandbox Latest” button:

A generated sandbox software build is initially not public and thus will not be automatically rolled out to your end users. The MSP administrator can safely test such a build within a designated test environment before making it publicly available for all managed users.

• If you are using the new Management Console user interface (see "New Enhanced User Experience"), generate the latest sandbox build and make it public:

We generally recommend keeping the “Enable Sandbox” and “Allow Automatic Update” options of the "Downloads" tab enabled. The former option ensures that updated software builds are first generated non-publicly before getting approved by an MSP administrator for public rollout, while the latter option allows public builds to be installed remotely and automatically across the machines of all managed users of the Management Console:

If automatic updates are not enabled, use the “Force Update” option on the "Computers" / “Remote Management” page of your Management Console for machines with outdated Backup agent builds (use "Gear" icon button or "Menu" icon button to reveal the “Force Update” option):

If the above method is not possible or applicable, you can directly download the updated software build from the “Downloads” tab and transfer the installation file to the machine that needs to be updated (or generate a PowerShell script to automate the update).

You can also use the "Install Backup on Computers" option from the "Group Actions" menu for mass-distribution of the updated software across all managed machines:

You can install the update directly on top of the older version of the software; your settings will be preserved.

Please note that the VM Edition (Windows) of the Backup software uses a separate Backup software build.

To check the Backup software edition you are currently using, please navigate to Main Menu -> Help -> About.

For reference, VM Edition appears like this:

Other (non-VM) editions of the Backup software are indicated by their corresponding names, such as Desktop/Server or Ultimate:

Also, please note that during the Backup software update procedure, no backup or restore plans should be running; otherwise, they will be forcefully interrupted.

Other details on the update procedure for the Managed Backup agent software can be found here.

Standalone Backup Software

Standalone Backup software can be updated by using the Check for Updates button in the Main Menu -> About, or in the "Tools" section, as seen below:

Alternatively, you can perform an update by downloading the latest version of the Backup software from the MSP360 official website.

Please note that the VM Edition (Windows) of the Backup software uses a separate Backup software build that can be downloaded here.

To check the Backup software edition you are currently using, please navigate to Main Menu -> Help -> About (an example below is for the Ultimate Edition).

You can install the update directly on top of the existing version; your settings will be preserved.

Also, please note that during the Backup software update procedure, no backup or restore plans should be running; otherwise, they will be forcefully interrupted.

MSP360 RMM

The recommended method to update the MSP360 RMM tool is to generate (and make public) the latest build of the tool on the "Downloads" tab of the Management Console:

Then, similarly to Backup agent software or Connect software, download and install the latest version directly on managed computers, or use the "Force Update" option from the particular computer's side menu, or use the "Install RMM on Computers" option from the "Group Actions" menu for mass-distribution:

Other details on the update procedure for the RMM tool can be found here.

MSP360 Explorer

The recommended method to update MSP360 Explorer is to use the Check for updates option in the Help tab:

If that is not possible, you can download the latest version of Explorer using the links below and install the updated version manually:

Storage	URL
S3 & Glacier	https://www.msp360.com/download.aspx?prod=cbes3free
Microsoft Azure	https://www.msp360.com/download.aspx?prod=cbazure
Google Cloud	https://www.msp360.com/download.aspx?prod=cbglfree
OpenStack	https://www.msp360.com/download.aspx?prod=cbosfree

MSP360 Drive

The recommended method to update an MSP360 Drive installation is to use the Check for updates option in the Drive application system tray menu:

If it is not possible, you can download the latest version of the software here.

Once you download it, install the software manually. This will update your installation to the latest version while preserving your settings.

MSP360 Connect

The recommended method to update standalone Connect (formerly Remote Desktop / Remote Assistant) software is to use the Check for updates option in the main menu:

If that is not possible, you can download the latest version installation file here and install the newer version manually.

The Management Console build of the Connect software can be updated and distributed similarly to the Backup agent software or RMM tool, through the "Downloads" tab:

Other details on the update procedure for the Management Console build of the Connect software can be found here.

Your Connect software configuration will be preserved after the update procedure.