Collecting HAR Logs

Situation

In case an issue is encountered when using an MSP360 service that is accessed through a web browser (such as Managed Backup Service or Office Backup portal), sharing a set of HAR (stands for "HTTP Archive Viewer") logs with our support team would be very beneficial for a quicker examination and resolution of the underlying problem.

If an error such as "Something has gone wrong" appears during a certain action, or a significant and prolonged slowdown of the web service is observed (which persists under incognito / private mode of the current web browser, under another web browser, and under a different network), please make sure to follow the below instruction in preparation for contacting our support team.

Solution

Applicable to Google Chrome

  1. Prepare the browser for a HAR log capture by pressing F12 -> navigating to the "Network" tab on the opened side-panel -> enabling the "Preserve log" checkbox:

  1. Reproduce the issue that you have encountered;

  2. On a side-panel, right-click on any area and proceed with "Save all as HAR with content" option:

  1. Submit the resulting file to our support team for further analysis.

Applicable to Mozilla Firefox

  1. Prepare the browser for a HAR log capture by navigating to the main menu -> "Web Developer" category -> "Network" (Developer Network Tool) -> "Network" tab;

  2. Reproduce the issue that you have encountered;

  3. Right-click on any area on the "Developer Network Tool" panel and proceed with "Save All As HAR" option;

  4. Submit the resulting file to our support team for further analysis.

https://git.cloudberrylab.com/egor.m/doc-help-kb.git