Updating MSP360 products for Windows

Situation

The MSP360 product (Backup, Explorer, Drive, or Remote Desktop) requires a version update for fixes, new features, or compliance with the product lifecycle:

https://www.msp360.com/ProductLifecycle.aspx

Solution

Please refer to the section corresponding to the product you need to update to find specific update instructions

MSP360 Backup

If you are an MSP

Please perform an update via your MBS web-console -> "Downloads" tab.

If the latest release has not yet been generated in your portal, please make sure to click the button “Get Sandbox Latest” to do that:

The sandbox build is initially not public, and will not be automatically rolled out to end users. An MSP administrator can test the build on a small scale before making it publicly available for all managed users.

We generally recommend keeping the options “Enable Sandbox” and “Allow Automatic Update” enabled. The former ensures that the updated builds are firstly generated non-publicly before getting approved by an MSP administrator for public rollout, while the latter allows the public build to be installed remotely and automatically across the machines of all managed users:

If automatic updates are not enabled, please use the “Force Update” button on the “Remote Management” page of your MBS web-console for the machines with outdated Backup software builds:

In case this is not possible, please download the updated build from the “Downloads” tab and transfer the installation file to the machine that needs to be updated. You can install the update directly on top of the older version, your settings will be preserved.

Please note that the VM Edition of the Backup software uses a separate Backup software build.

Also please note that during the Backup software update procedure, no backup or restore plans should be running, otherwise they will be forcefully interrupted.

One-time purchase MSP360 Backup software

If you are a user of the standalone (one-time purchase) MSP360 Backup software, please make sure that you have a valid maintenance for your license to be eligible for update: https://help.msp360.com/cloudberry-backup/installation/licensing/maintenance

After that is done, you can update by using the "Check for Updates" button in the Main Menu -> About or in the "Tools" section as seen below:

Alternatively, you can perform an update by downloading the latest version of the Backup software from the MSP360 official website: https://www.msp360.com/download.aspx?prod=cbbbm&p=backup

Please note that VM Edition of the Backup software uses a separate Backup software build that can be downloaded here: https://www.msp360.com/download.aspx?prod=cbvm2&p=backup

You can install the update directly on top of the existing version, your settings will be preserved.

Finally, please note that during the Backup software update procedure, no backup or restore plans should be running, otherwise they will be forcefully interrupted.

MSP360 Explorer

The recommended method to update your MSP360 Explorer is to utilize the "Check for updates" option in the "Help" tab:

If this is not possible, you can download the latest version of Explorer using the links below and install the updated version manually.

Storage URL
S3 & Glacier https://www.msp360.com/download.aspx?prod=cbes3free
Microsoft Azure https://www.msp360.com/download.aspx?prod=cbazure
Google Cloud https://www.msp360.com/download.aspx?prod=cbglfree
OpenStack https://www.msp360.com/download.aspx?prod=cbosfree

MSP360 Drive

The recommended method to update your MSP360 Drive installation is to utilize the "Check for updates" options in the MSP360 application tray menu:

If this is not possible, you can download the latest version of the software here: https://www.msp360.com/download.aspx?prod=cbdrive and install it manually. This will update your installation to the latest version while preserving your settings.

MSP360 Remote Desktop

The recommended method to update your MSP360 Remote Desktop software is to utilize the "Check for updates" option in the main menu:

If this is not possible, you can download the latest version installation file here: https://www.msp360.com/download.aspx?prod=cbra

and install the newer version manually. This will upgrade your existing installation while keeping your configuration.

Thank you for keeping your software up-to-date!