Updating MSP360 (CloudBerry) products for Windows

Situation

The MSP360 / CloudBerry Lab product (Backup, Explorer, Drive, or Remote Desktop) requires a version update for fixes, new features, or compliance with the product lifecycle:

https://www.msp360.com/ProductLifecycle.aspx

Solution

Please refer to the section corresponding to the product you need to update to find specific update instructions

MSP360 (CloudBerry) Backup

- If you are an MSP

Please perform an update via your MBS web-console -> "Downloads" tab.

If the latest release has not yet been generated in your portal, please make sure to click the button “Get Sandbox Latest” to do that:

The sandbox build is initially not public, and will not be automatically rolled out to end users. An MSP administrator can test the build on a small scale before making it publicly available for all managed users.

We generally recommend keeping the options “Enable Sandbox” and “Allow Automatic Update” enabled. The former ensures that the updated builds are firstly generated non-publicly before getting approved by an MSP administrator for public rollout, while the latter allows the public build to be installed remotely and automatically across the machines of all managed users:

If automatic updates are not enabled, please use the “Force Update” button on the “Remote Management” page of your MBS web-console for the machines with outdated Backup software builds:

In case this is not possible, please download the updated build from the “Downloads” tab and transfer the installation file to the machine that needs to be updated. You can install the update directly on top of the older version, your settings will be preserved.

Please note that the VM Edition of the Backup software uses a separate Backup software build.

In order to check the Backup software edition you are currently using, please navigate to Main Menu -> Help -> About.

For reference, the VM Edition appears like this:

Other (non-VM) editions of the Backup software are indicated by their corresponding names, such as "Desktop/Server" or "Ultimate":

Also please note that during the Backup software update procedure, no backup or restore plans should be running, otherwise they will be forcefully interrupted.

- If you are using one-time purchase CloudBerry Backup software

If you are a user of the standalone (one-time purchase) CloudBerry Backup software, please make sure that you have a valid maintenance for your license to be eligible for update:

https://help.msp360.com/cloudberry-backup/installation/licensing/maintenance

After that is done, you can update by using the "Check for Updates" button in the Main Menu -> About or in the "Tools" section as seen below:

Alternatively, you can perform an update by downloading the latest version of the Backup software from the MSP360 official website:

https://www.msp360.com/download.aspx?prod=cbbbm&p=backup

Please note that the VM Edition of the Backup software uses a separate Backup software build that can be downloaded here:

https://www.msp360.com/download.aspx?prod=cbvm2&p=backup

In order to check the Backup software edition you are currently using, please navigate to Main Menu -> Help -> About (an example below is for the Ultimate Edition).

You can install the update directly on top of the existing version, your settings will be preserved.

Last but not least, please note that during the Backup software update procedure, no backup or restore plans should be running, otherwise they will be forcefully interrupted.

CloudBerry Explorer

The recommended method to update your CloudBerry Explorer is to utilize the "Check for updates" option in the "Help" tab:

If that is not possible, you can download the latest version of Explorer using the links below and install the updated version manually:

Storage URL
S3 & Glacier https://www.msp360.com/download.aspx?prod=cbes3free
Microsoft Azure https://www.msp360.com/download.aspx?prod=cbazure
Google Cloud https://www.msp360.com/download.aspx?prod=cbglfree
OpenStack https://www.msp360.com/download.aspx?prod=cbosfree

CloudBerry Drive

The recommended method to update your CloudBerry Drive installation is to utilize the "Check for updates" options in the Drive application tray menu:

If that is not possible, you can download the latest version of the software here:

https://www.msp360.com/download.aspx?prod=cbdrive

And install it manually. This will update your installation to the latest version while preserving your settings.

CloudBerry Remote Desktop

The recommended method to update your CloudBerry Remote Desktop software is to utilize the "Check for updates" option in the main menu:

If that is not possible, you can download the latest version installation file here:

https://www.msp360.com/download.aspx?prod=cbra

And install the newer version manually. This will upgrade your existing installation while keeping your configuration.

Thank you for keeping your software up-to-date!