Activation Failed (code 1034)

Situation

A product (Backup for Windows) activation attempt fails with the following error: Activation failed. The product activation did not succeed due to connection issues

Cause

MSP360 (CloudBerry) Backup uses network connections. Some of them may be restricted by firewalls, antivirus software, or company's security policies. To solve the issue, check the list of allowed connections required for Backup for Windows to function properly.

Solution

Offline Activation

If the error persists, try to activate Backup for Windows offline. To learn more about the offline activation, refer to the Offline Activation chapter of the help documentation.

Enable Incoming and Outgoing Connections

Below you can find the list of TCP ports (for both outgoing and incoming connections), domains, and executable files that should be listed as allowed by any firewall or antivirus.

TCP ports:

• 80
• 443

Domains. Domains are storage-specific, so it is reasonable to add only the domains of the storage providers you are using to the list of allowed domains:

• For AWS: *.s3.amazonaws.com (full list of endpoints can be found here)
• For Microsoft Azure: *.microsoft.net
• For Google Cloud: www.googleapis.com
• For Backblaze B2: api.backblazeb2.com

• *.mspbackups.com

Executables:

• CloudBerry Backup.exe
• CBBackupPlan.exe
• Cloud.Backup.Scheduler.exe
• cbb.exe

Protocols:

• TLS 1.2 (requires .NET Framework 4.5)