Annual Subscription Model. Frequently Asked Questions
As of December 1, 2021, MSP360 changes the MSP360 (formerly CloudBerry) Backup licensing policy from a perpetual (one-time fee) license to the annual subscription model.
Find the answers to questions asked by users:
- What product editions will annual subscription apply to?
- I already have the one-time fee license for CloudBerry Backup. Is my license valid after December 1, 2021?
- I already have the one-time fee license for CloudBerry Backup. Can I buy additional one-time fee licenses for me?
- I started using the trial version before December 1, 2021. Can I get a one-time fee license because the subscription doesn't satisfy me?
- Can I purchase a monthly subscription?
- With an annual subscription to MSP360 (formerly CloudBerry) Backup, can I upgrade to Managed Backup for a discounted price?
Q: Which products will annual subscription apply to?
A: Only part of MSP360 (formerly CloudBerry) product editions will be moved to annual subscription model:
- Backup for Windows (all editions)
- Backup for macOS (all editions)
- Backup for Linux (all editions)
- VM socket
MSP360 (formerly CloudBerry) Explorer and MSP360 (formerly CloudBerry) Drive will still have perpetual licenses.
Q: I already own CloudBerry Backup perpertual license. Is my license valid after December 1,2021?
A: Yes
The subscription model will be applied for new purchases only. Existing one-time fee (perpetual) licenses will stay active along with the possibility to purchase the annual maintenance.
Q: I already own CloudBerry Backup perpetual license. Can I purhcase more perpetual licenses?
A: No
Any additional licenses for existing CloudBerry Backup customers will be sold under the new subscription model only.
Q: I started using the trial version before December 1, 2021. Am I able to purchase a perpetual license since the subscription model is not suitable for me?
A: Yes
If your CloudBerry Backup free trial was started before December 1, 2021, and you are not satisfied with the new licensing policy, you can still purchase a perpetual license until December 31, 2021. This option will become unavailable after December 31, 2021.
Q: Can I purchase a monthly subscription?
A: No
Only an annual subscription is available.
Q: Can I upgrade to Managed Backup with a discount having MSP360 (formerly CloudBerry) Backup annual subscription?
A: Yes
CloudBerry Backup customers willing to upgrade to Managed Backup will be offered a credit worth 100% of the remaining subscription.