Article ID: kb00120Last Modified: 09-Oct-2026
Backup Plan in Legacy Backup Format Remains in Progress
Situation
A backup plan remains in progress without any error message when there are many files to back up.
Cause
If this issue persists, it generally means that one of the following has occurred:
- Millions of files to back up
- The repository is huge because of the many files to back up
Solutions
The following solutions are available:
- Switch to new backup format.
- Stop this legacy backup plan and create the backup plan in the new backup format for the same scope.
- Proceed with the backup plan wizard to configure the new plan settings.
- Run the new backup plan.
- After successful backup completion, edit the legacy backup plan.
- Select the No schedule option on the Schedule step to prevent the legacy backup plan from running.
- Keep legacy backup plan with regular shrinking (reduction) of repository size. The repository is a database that contains aggregated data on user activities. To shrink the repository database, proceed as follows:
- Click Tools.
- In the horizontal bar, click Options.

- In the Options property box, switch to the Repository tab.
- Click the Shrink Database button.
Note that database shrinking may take some time. If there are many files, it is recommended to repeat this operation regularly.
After the database shrinking is complete, run the backup plan again.