Eliminating VSS Error HRESULT: 0x80042318

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Problem

In some cases, a backup plan can fail and you will see an error message "Exception from HRESULT: 0x80042318".

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Cause

CloudBerry Backup will need to communicate with the VSS writers in order to take a snapshot. This error will occur if there are problems communicating with the VSS writers on the server.

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Suggestions and Resolution

1. Edit the plan and enable Force using VSS and Use system VSS provider options.

File-Level backup plan

Image-Based backup plan

2. Open Command line (CMD) with Administrator permissions

3. change directory to *C:\Program Files\COMPANY_NAME\Online Backup*

4. Run "cbb.exe fixVSS" command to restart VSS services and register required DLLs.

5. Wait until the process is finished and start backup plans again.

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