How To Create A Dump File Of A Process When Backup Freezes

While doing a backup it might happen that the backup plan freezes. There are several reasons for this behavior and in most cases, examining the log files helps to find out them. But sometimes the logs are not informative enough and for further investigation additional details might be needed. Dump file of a process is one of such details. Creating a dump file allows you to save program information, which is helpful for further issue debugging.

Follow the steps below to create a dump file:

1.Start Task Manager. To do this, use one of the following methods:

• Right-click an empty area of the taskbar, and then click Task Manager
• Press CTRL+SHIFT+ESC

2.Switch to Details tab, and then find the name of the process you need.

In most cases, the name of the process contains the name of the program you are using. CloudBerry Backup start the processes CBBackupPlan.exe for each running backup job. And if a backup freezes it is useful to investigate the dump file for the appropriate CBBackupPlan.exe service.

3.Right-click on the proper process and then click Create Dump File.

The dumping process can take some time to create a file and once it's completed you will see a pop-up window with the path to that dumo file. After the file is created, go to the following folder specified in the Dumping Process dialog in Windows Explorer to access the dump (.dmp) file.

By default, Windows store the dump files in Drive: \Users{UserName}\AppData\Local\Temp

4.Compress the created .dmp file as .zip or .rar and send it to us at support@msp360.com

Contact Us

In case of you have any questions, you can contact us by creating a Support Portal ticket at support.msp360.com portal.