Article ID: kb00100Last Modified: 22-Aug-2024
Files with Encrypted Filenames are not Displayed in Restore-Only Mode
Situation
The files backed up with filename encryption are not visible in restore-only mode.
Cause
At the moment repository synchronization with the correct prefix and the decryption password is required to display such files during the restore, so they will not be visible if the software is running in restore-only mode.
Solution
Change the backup prefix to the name of the instance which files were backed up from, then run a consistency check with the correct decryption password. Note that a trial or a commercial version of the software is required to perform the consistency check.