Database Image is Malformed

Description Value
Issue ID n/a
Issue Class Error

Issue Description

To optimize the number of requests to cloud storage accounts, MSP 360 (CloudBerry) Backup for Windows runs the internal database called repository. To learn more about the repository, refer to the Repository Explained article. The repository is built on SQLite technology.

Error Message

  • Database Image is Malformed

This error appears to be among the most common errors for SQLite users.

The error occurrence message means that the repository was corrupted and a cause could be unobvious. It may happen due to several reasons:

  • Increased use of SQLite database that results the significant growth of data
  • Hardware failure or flash memory failure
  • Some minor issues.

Resolve the Issue

This issue can be resolved by creating a new repository database.

To Create a New Repository

  1. Run MSP360 (CloudBerry) Backup, make sure no backup or restore plans are currently running.
  2. In the left bottom corner, right-click Backup Service, then select Stop Service.

If you have sufficient privileges, stop the RM Service

  1. Exit MSP360 (CloudBerry) Backup.
  2. Navigate to the database location. Default location is C:\ProgramData\CloudBerryLab\CloudBerry Backup\Data

In case the repository location is different, in the Tools menu, click Diagnostic, then in the Diagnostic property box, click Open in Folder. The folder with logs is opened. Navigate one level upper and find the data folder. It should contain the cbbackup.db file

  1. Right-click on the cbbackup.db file, then select Rename.

  1. Rename the repository file to any name different from the original.
  2. Run MSP360 (CloudBerry) Backup. The repository synchronization will start automatically.

Note that in case you use Glacier, the repository synchronization must be run manually. To do this, in the Tools menu, select Options, switch to the Repository tab, then click Synchronize Repository. Be aware that synchronization may take 4-5 hours

You can view the synchronization progress on Welcome tab under the Storage Accounts section. Once synchronization is complete, you can see backed up data on the Backup Storage tab and continue working with the backup plans

  1. Once the repository synchronization is finished, start Backup Services back manually: in the left bottom corner, right-click Backup Service, then select Start Service.