An Error Occurred While Calling A Routine on A Shadow Copy Provider (code 2416)

Applies to: Windows Server 2008

Situation

A backup plan terminates with the following error: An error occurred while calling a routine on a Shadow Copy Provider

The event log contains the following ID: 12293.

Cause

This event can be caused by running backup software containing a 32-bit Volume Shadow Copy Service (VSS) requester on a 64-bit version of Windows. In this case, you should contact MSP360 technical support team.

This event indicates a problem with a VSS provider.

Solution

Note that in some cases several VSS errors can occur at the same time, and the recommendations described below may not be helpful

Follow Microsoft best practices to work around the case. Refer to the [Event ID 12293 — Volume Shadow Copy Service Operations](https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc734302(v=ws.10) chapter at docs.microsoft.com