Shadow Copy Provider Error: The System Cannot Find The File Specified (code 2400)

Applies to: Windows Server 2008, Windows Server 2008 R2

Situation

A backup plan terminates with the following error: VSS Error: Shadow Copy Provider Error: The System Cannot Find The File Specified

The event log contains the following ID: 11.

Cause

This error can occur if the ServiceDll registry value for Swprv is missing or incorrect.

Solution

Microsoft © recommends the following steps to resolve this issue.

  1. Click Start, type regedit in the Start Search box, press Enter.
  2. Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\swprv\Parameters

If the Parameters registry key is missing, perform the following steps: right-click the swprv registry key, select New, select Key, type Parameters and press Enter

  1. Once the Parameters registry key is selected, verify that the ServiceDll registry value has the following value:
%Systemroot%\System32\swprv.dll

If the ServiceDll registry value is missing, perform the following steps:

  • Right-click the Parameters registry key, select New, then select Expandable String Value
  • For the value name, type ServiceDll and press Enter
  • Double-click the ServiceDll registry value
  • In the Value Data box, type %Systemroot%\System32\swprv.dll, then click OK.
  1. Once you are done, run the backup plan again and make sure that the issue is solved.

To learn more about this error, refer to the Backup fails with VSS event ID 12292 and 11 on Windows Server 2008 and Windows Server 2008 R2 article at docs.microsoft.com