The Volume Shadow Copy Service Failed to Start (code 2405)
Situation
A backup plan terminates with the following error: The Volume Shadow Copy service failed to start
The event log contains the following ID: 1000 and the following records: Faulting application vssvc.exe, version {version number}, time stamp {timestamp hex}, faulting module credui.dll, version {version number}, time stamp {timestamp hex}, exception code 0xc0000142, fault offset 0x00000000000b6fc8, process id 0x85d0, application start time 0x01ce6046d7fe4b97
Cause
The occurrence of this error means that the vssvc.exe application has crashed for some reason.
Solution
- Open the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems.
- Check Windows value. It should be as follows: %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,768 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=1
- Modify the Windows value as follows: **%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,1024 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=1 **
- Run the backup plan again.