Cannot Retrieve Disk Information (code 2420)

Applies To: Windows 10, Windows Server 2012, Windows Server 2012R2, Windows Server 2016, Windows Server 2019


A Hyper-V backup plan terminates with the following error: VSS Error. Cannot retrieve disk information (code 2420)

The event log contains the following ID: 15268 and the following records: Failed to get the disk information


Probably, the Hyper-V server cannot retrieve the disk information because the Integration Services are not up-to-date.


Note that in some cases several VSS errors can occur at the same time, and the recommendations described below may not be helpful

Follow Microsoft best practices to work around the case. Refer to the Manage Hyper-V Integration Services chapter at

Note that the procedures above can be changed by Microsoft. Use the link above to ensure the recommendations are up to date