Shadow Copy Commit Timeout (code 2418)

Applies to: Windows Server 2008, Windows Server 2008 R2

Situation

A backup plan terminates with the following error: Shadow copy commit timeout

The event log contains the following ID: 12310 and the following records: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out. Error context:

Solution

Note that in some cases several VSS errors can occur at the same time, and the recommendations described below may not be helpful

Follow Microsoft best practices to work around the case. Refer to the Event ID 12310 — Volume Shadow Copy Service Operationsfor Windows Server 2008 and Event ID 12310 — VSS Hardware and Software Shadow Copy Provider Operations for Windows Server 2008 R2 chapters at docs.microsoft.com

Note that the procedures above can be changed by Microsoft. Use the links above to ensure the recommendations are up to date