An Error Occurred While Creating the Shadow Copy Provider COM Class (code 2415)

Applies to: Windows Server 2008 R2


A backup plan terminates with the following error: An error occurred while creating the Shadow Copy Provider COM class

The event log contains the following ID: 12292.


This event can be caused by running backup software containing a 32-bit Volume Shadow Copy Service (VSS) requester on a 64-bit version of Windows. In this case, you should contact MSP360 technical support team.

This event indicates a problem with a VSS provider.


Note that in some cases several VSS errors can occur at the same time, and the recommendations described below may not be helpful

Follow Microsoft best practices to work around the case. Refer to the Event ID 12292 — VSS Shadow Copy Provider Operations chapter at

Note that the procedures above can be changed by Microsoft. Use the link above to ensure the recommendations are up to date